Terms & Conditions

Terms and Conditions for DoRetail-24/7 E-commerce Website

Welcome to the DoRetail-24/7 e-commerce website. These terms and conditions ("Terms") govern your use of our website and the services we offer. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully:

1. Acceptance of Terms: By accessing and using the DoRetail-24/7 website, you agree to be bound by these Terms, as well as any additional terms and policies referenced herein.

2. Eligibility: You must be at least 18 years old to use our website or make a purchase. By using our services, you represent and warrant that you have the legal capacity to enter into these Terms.

3. Platform for Registered Retail Stores: DoRetail-24/7 operates as a platform that connects customers with registered retail stores. We do not sell products directly. The registered retail stores on our platform are solely responsible for the products they list, sell, and fulfill.

4. User Accounts: To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

5. Product Listings and Descriptions: We strive to provide accurate and up-to-date information about the products listed on our website. However, we do not warrant that the product descriptions, images, or other content on our website are error-free, complete, or current. We rely on the registered retail stores to provide accurate and reliable information about their products.

6. Pricing and Payments: All prices displayed on our website are in ZAR and are subject to change without notice. The registered retail stores on our platform are responsible for setting the prices of their products. We do not control or guarantee the accuracy of the prices listed.

7. Order Placement and Fulfillment: When you place an order through our website, you are entering into a direct transaction with the registered retail store. The registered retail store is responsible for order fulfillment, including shipping, delivery, and customer service related to the order.

8. Same-Day Delivery: We offer same-day delivery services through our delivery platform. However, same-day delivery is dependent on the registered retail store's ability to complete and alert the deliveryman in time. To be eligible for same-day delivery, the retail store must complete and alert the deliveryman at least one hour before the end of business closure.

9. Shipping and Delivery: We will make reasonable efforts to connect you with retail stores that offer reliable shipping and delivery services. However, we do not guarantee the availability, speed, or accuracy of the shipping and delivery services provided by the retail stores. Any delivery times provided are estimates and may vary.

10. Returns and Refunds: Our return and refund policy outlines the conditions and procedures for returning products and receiving refunds. The registered retail stores are responsible for handling returns and issuing refunds. Please review our policy carefully before making a purchase.

11. Intellectual Property: The content on our website, including text, graphics, logos, images, and software, is the property of DoRetail-24/7 or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or exploit any content without our prior written consent.

12. User-Generated Content: By submitting or posting any content on our website, including reviews, comments, or other contributions, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

13. Prohibited Activities: You agree not to use our website for any unlawful purpose or engage in any activity that may violate these Terms, including but not limited to transmitting viruses, spamming, hacking, or interfering with the proper functioning of our website.

14. Privacy: We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and disclose personal information. By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy.

15. Limitation of Liability: To the maximum extent permitted by law, DoRetail-24/7 and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or the services provided.

16. Indemnification: You agree to indemnify and hold DoRetail-24/7, its affiliates, officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising out of or related to your use of our website, violation of these Terms, or any third-party rights.

17. Termination: We reserve the right to suspend or terminate your access to our website at any time and for any reason without prior notice.

18. Governing Law: These Terms shall be governed by and construed in accordance with the laws of The Republic Of South Africa. Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts of The Republic Of South Africa.

19. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement: These Terms, along with any additional terms or policies referenced herein, constitute the entire agreement between you and DoRetail-24/7 regarding your use of our website and supersede any prior agreements or understandings.

Please review these Terms carefully. By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not access or use our website.

Terms and Conditions for Use of DoRetail-24/7 Mobile App

Welcome to the DoRetail-24/7 mobile application ("App"). These terms and conditions ("Terms") govern your use of the DoRetail-24/7 mobile app provided by DoRetail-24/7 ("Company"). By downloading, installing, or using the App, you agree to be bound by these Terms. Please read them carefully:

1. Acceptance of Terms: By downloading, installing, or using the DoRetail-24/7 mobile app, you agree to comply with and be bound by these Terms, as well as any additional terms and policies referenced herein.

2. Eligibility: You must be at least 18 years old to use the App. By using the App, you represent and warrant that you have the legal capacity to enter into these Terms.

3. Purpose of the App: The DoRetail-24/7 mobile app serves as a platform that connects customers with registered retail stores. The App allows you to browse and purchase products from retail stores, as well as access additional features and services provided by the Company.

4. License: Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App for your personal, non-commercial use.

5. Account Registration: To access certain features of the App, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

6. Use of the App: You agree to use the App in compliance with applicable laws and regulations. You shall not use the App for any unlawful or unauthorized purpose, and you shall not engage in any activity that may disrupt or interfere with the proper functioning of the App.

7. Product Listings and Descriptions: The App provides access to product listings and descriptions provided by registered retail stores. While we strive to provide accurate and up-to-date information, we do not warrant the accuracy, completeness, or reliability of the product listings or descriptions.

8. Pricing and Payments: Prices displayed on the App are in ZAR and are subject to change without notice. The registered retail stores are responsible for setting the prices of their products. We do not control or guarantee the accuracy of the prices listed.

9. Order Placement and Fulfillment: When you place an order through the App, you enter into a direct transaction with the registered retail store. The registered retail store is responsible for order fulfillment, including shipping, delivery, and customer service related to the order.

10. Same-Day Delivery: The App may offer same-day delivery services through our delivery platform. However, same-day delivery is dependent on the retail store's ability to complete and alert the deliveryman in time. To be eligible for same-day delivery, the retail store must complete and alert the deliveryman at least one hour before the end of business closure.

11. Intellectual Property: The App and its content, including but not limited to text, graphics, logos, images, and software, are the property of DoRetail-24/7 or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or exploit any content without the Company's prior written consent.

12. User-Generated Content: By submitting or posting any content through the App, including reviews, comments, or other contributions, you grant the Company a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

13. Privacy: The Company is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and disclose personal information. By using the App, you consent to the collection and use of your personal information as described in our Privacy Policy.

14. Limitation of Liability: To the maximum extent permitted by law, the Company and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the App.

15. Termination: The Company reserves the right to suspend or terminate your access to the App at any time and for any reason without prior notice.

16. Third-Party Services: The App may integrate or link to third-party services or websites. The Company is not responsible for the availability, content, or practices of such third-party services, and your use of such services is at your own risk.

17. Governing Law: These Terms shall be governed by and construed in accordance with the laws of The Republic Of South Africa. Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts of The Republic Of South Africa.

18. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement: These Terms, along with any additional terms or policies referenced herein, constitute the entire agreement between you and the Company regarding your use of the App and supersede any prior agreements or understandings.

Please review these Terms carefully. By downloading, installing, or using the DoRetail-24/7 mobile app, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not download, install, or use the App.

Terms and Conditions for DoParcelDelivery-24/7 Parcel Delivery Service

Welcome to the DoParcelDelivery-24/7 parcel delivery service, which is part of the DoRetail-24/7 web and app platform. These terms and conditions ("Terms") govern your use of the DoParcelDelivery-24/7 service provided by DoRetail-24/7 ("Tsoso Ya Motse pty"). By accessing or using the DoParcelDelivery-24/7 service, you agree to comply with and be bound by the following terms and conditions. Please read them carefully:

1. Acceptance of Terms: By accessing and using the DoParcelDelivery-24/7 service, you agree to be bound by these Terms, as well as any additional terms and policies referenced herein.

2. Eligibility: You must be at least 18 years old to use the DoParcelDelivery-24/7 service. By using the service, you represent and warrant that you have the legal capacity to enter into these Terms.

3. Description of Service: DoParcelDelivery-24/7 is a parcel delivery service that enables registered retail stores, vendors, and individuals to send parcels to desired locations. It is important to note that the service is solely a delivery service and is not associated with online shopping or the sale of goods.

4. Registration: To use the DoParcelDelivery-24/7 service, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

5. Legal Deliveries Only: The DoParcelDelivery-24/7 service is intended for the delivery of legal and permissible items. It is strictly prohibited to use the service for the transportation of illegal substances, hazardous materials, firearms, ammunition, explosives, or any other prohibited items as defined by applicable laws and regulations.

Examples of prohibited items include, but are not limited to:

• Illegal drugs or narcotics
• Counterfeit goods
• Stolen property
• Weapons and ammunition
• Explosives or flammable materials
• Hazardous chemicals or substances
• Perishable items without proper packaging or permits

1. Parcel Acceptance and Rejection: The Company reserves the right to refuse the acceptance and delivery of any parcel that violates these Terms or any applicable laws and regulations. If a parcel is found to contain prohibited items, the Company may refuse to transport it or take appropriate actions as required by law.

2. Parcel Packaging and Labelling: It is your responsibility to ensure that parcels are properly packaged and labeled. Parcels should be securely packed to prevent damage during transportation. Proper labeling with accurate recipient information, including the complete address and contact details, is essential for successful delivery.

3. Delivery Timeframes: While we strive to deliver parcels in a timely manner, delivery timeframes may vary depending on factors such as distance, traffic conditions, weather, and other unforeseen circumstances. The Company does not guarantee specific delivery dates or times.

4. Delivery Fees and Payment: The delivery fees for using the DoParcelDelivery-24/7 service will be determined based on various factors such as parcel size, weight, distance, and additional requested services. Payment for the service must be made in accordance with the Company's specified payment methods.

5. Liability and Insurance: The Company will exercise reasonable care in the transportation and delivery of parcels. However, the Company shall not be liable for any loss, damage, or delay caused by factors beyond its control, including but not limited to accidents, acts of nature, or acts of third parties. It is recommended that you obtain appropriate insurance coverage for valuable or fragile items.

6. User Responsibilities: By using the DoParcelDelivery-24/7 service, you agree to:

• Provide accurate and complete information when registering an account or submitting parcel details.
• Comply with all applicable laws, regulations, and these Terms.
• Do not use the service for any illegal, fraudulent, or unauthorized purposes.
• Safeguard your account credentials and do not share them with unauthorized individuals.
• Not interfere with or disrupt the proper functioning of the service.

1. Privacy: The Company is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and disclose personal information. By using the DoParcelDelivery-24/7 service, you consent to the collection and use of your personal information as described in our Privacy Policy.

2. Termination: The Company reserves the right to suspend or terminate your access to the DoParcelDelivery-24/7 service at any time and for any reason without prior notice.

3. Governing Law: These Terms shall be governed by and construed in accordance with the laws of The Republic Of South Africa. Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts of TheRepublic Of South Africa.

4. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

5. Entire Agreement: These Terms, along with any additional terms or policies referenced herein, constitute the entire agreement between you and the Company regarding the DoParcelDelivery-24/7 service and supersede any prior agreements or understandings.

Please review these Terms carefully. By using the DoParcelDelivery-24/7 service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the DoParcelDelivery-24/7 service.

Terms and Conditions for DoFood-24/7 Food Delivery Service

Welcome to DoFood-24/7, the food delivery service provided by DoRetail-24/7. These terms and conditions ("Terms") govern your use of the DoFood-24/7 service, which is part of the DoRetail-24/7 web and app platform. By accessing or using the DoFood-24/7 service, you agree to comply with and be bound by the following terms and conditions. Please read them carefully:

1. Acceptance of Terms: By accessing and using the DoFood-24/7 service, you agree to be bound by these Terms, as well as any additional terms and policies referenced herein.

2. Eligibility: You must be at least 18 years old to use the DoFood-24/7 service. By using the service, you represent and warrant that you have the legal capacity to enter into these Terms.

3. Description of Service: DoFood-24/7 is a food delivery service that enables users to order food from registered restaurants and have it delivered to their desired location. It is important to note that DoFood-24/7 acts solely as a platform connecting users with restaurants and facilitating the delivery process.

4. User Accounts: To use the DoFood-24/7 service, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

5. Food Orders: When placing a food order through DoFood-24/7, you enter into a direct transaction with the chosen restaurant. The restaurant is responsible for the preparation, quality, and timely delivery of your food order. DoRetail-24/7 acts as an intermediary and does not control the restaurant's operations or the food quality.

6. Order Modifications and Cancellations: Once an order is placed, modifications or cancellations may be subject to the policies of the individual restaurant. It is your responsibility to review and understand the restaurant's policies regarding order changes and cancellations.

7. Delivery Timeframes: While we strive to deliver food orders in a timely manner, delivery timeframes may vary based on factors such as restaurant preparation time, traffic conditions, weather, and other unforeseen circumstances. We provide estimated delivery times, but they are subject to change.

8. Delivery Fees and Payment: Delivery fees may apply to your food order and will be clearly stated during the ordering process. Payment for food orders and delivery fees must be made in accordance with the specified payment methods.

9. Food Safety and Allergens: It is important to note that the DoFood-24/7 service cannot guarantee the absence of allergens or the specific dietary requirements of individuals. We encourage you to review the restaurant's menu and contact the restaurant directly to inquire about allergens or specific dietary concerns.

10. User Responsibilities: By using the DoFood-24/7 service, you agree to:

• Provide accurate and complete information when placing food orders.
• Comply with all applicable laws, regulations, and these Terms.
• Do not use the service for any illegal, fraudulent, or unauthorized purposes.
• Safeguard your account credentials and do not share them with unauthorized individuals.
• Not interfere with or disrupt the proper functioning of the service.

1. Privacy: The Company is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and disclose personal information. By using the DoFood-24/7 service, you consent to the collection and use of your personal information as described in our Privacy Policy.

2. Termination: The Company reserves the right to suspend or terminate your access to the DoFood-24/7 service at any time and for any reason without prior notice.

3. Governing Law: These Terms shall be governed by and construed in accordance with the laws of The Republic Of South Africa. Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts of The Republic Of South Africa.

4. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

5. Entire Agreement: These Terms, along with any additional terms or policies referenced herein, constitute the entire agreement between you and the Company regarding the DoFood-24/7 service and supersede any prior agreements or understandings.

Please review these Terms carefully. By using the DoFood-24/7 service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the DoFood-24/7 service.

Terms and Conditions for Retail Stores Registered on DoRetail-24/7

These terms and conditions ("Terms") govern the use of the DoRetail-24/7 platform by retail stores registered with DoRetail-24/7 ("Registered Retail Stores"). By registering and using the DoRetail-24/7 platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully:

1. Registration and Account: To become a Registered Retail Store on DoRetail-24/7, you must complete the registration process and create an account. You are responsible for providing accurate and up-to-date information during the registration process and maintaining the confidentiality of your account information.

2. Listing Products: As a Registered Retail Store, you may list and sell your products on the DoRetail-24/7 platform. You are responsible for ensuring the accuracy and completeness of the product listings, including product descriptions, pricing, and availability. You agree to promptly update your listings to reflect any changes in product availability or pricing.

3. Utilizing DoRetail-24/7 Delivery System: To ensure the safety, tracking, and customer satisfaction of the delivery process, Registered Retail Stores must utilize the DoRetail-24/7 delivery system for delivering orders placed through the platform. This includes providing accurate order information, adhering to delivery guidelines, and ensuring timely and reliable delivery services.

4. Order Fulfillment: When a customer places an order for your products through DoRetail-24/7, you are responsible for fulfilling and delivering the order in a timely manner using the DoRetail-24/7 delivery system. You agree to provide accurate and reliable shipping and delivery services, ensuring that the products are properly packaged and meet the customer's expectations.

5. Customer Service: As a Registered Retail Store, you are responsible for providing excellent customer service to customers who purchase your products through DoRetail-24/7. This includes promptly responding to customer inquiries, addressing customer concerns or complaints, and resolving any issues related to the product, delivery, or order fulfillment.

6. Product Returns and Refunds: You are responsible for handling product returns and issuing refunds in accordance with the DoRetail-24/7 return and refund policy. You agree to abide by the policy and promptly process returns and refunds as required. It is your responsibility to clearly communicate your return and refund policies to customers.

7. Product Compliance: By listing and selling products on DoRetail-24/7, you warrant that your products comply with all applicable laws, regulations, and industry standards. You are responsible for ensuring that your products meet the required safety standards, labeling requirements, and any other applicable legal obligations.

8. Intellectual Property: By listing products on DoRetail-24/7, you warrant that you have the necessary rights and permissions to use any intellectual property associated with your products, including trademarks, logos, and copyrighted materials. You agree to indemnify DoRetail-24/7 against any claims of intellectual property infringement arising from your product listings.

9. Compliance with Laws: As a Registered Retail Store, you agree to comply with all applicable laws, regulations, and industry standards in connection with your use of the DoRetail-24/7 platform. This includes but is not limited to compliance with consumer protection laws, advertising regulations, privacy laws, and any relevant industry-specific regulations.

10. Termination of Registration: DoRetail-24/7 reserves the right to suspend or terminate your registration as a Registered Retail Store at any time and for any reason without prior notice. This may include violations of these Terms, non-compliance with applicable laws, or any conduct deemed harmful or detrimental to the DoRetail-24/7 platform or its users.

11. Data Privacy: DoRetail-24/7 collects, uses, and processes personal information in accordance with applicable data protection laws. By registering as a Retail Store on DoRetail-24/7, you acknowledge and agree to the collection, use, and processing of personal information as described in the DoRetail-24/7 Privacy Policy.

12. Modification of Terms: DoRetail-24/7 reserves the right to modify or update these Terms at any time. Any changes will be communicated to you through the DoRetail-24/7 platform or other appropriate means. Your continued use of the DoRetail-24/7 platform after such modifications will constitute your acceptance of the revised Terms.

13. Governing Law: These Terms shall be governed by and construed in accordance with the laws of The Republic Of South Africa. Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts of The Republic Of South Africa.

14. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement: These Terms, along with any additional terms or policies referenced herein, constitute the entire agreement between Registered Retail Stores and DoRetail-24/7 regarding the use of the DoRetail-24/7 platform and supersede any prior agreements or understandings.