Refund policy

Refund policy

DoRetail-24/7 Refund Policy

At DoRetail-24/7, we are committed to providing a seamless and satisfactory shopping experience for our customers. As a bridge platform connecting physical stores with online shoppers, we want to ensure transparency and clarity regarding our refund policy. Please read the following information carefully:

  1. Customer Responsibility: As a customer, it is your responsibility to carefully review and understand the return and refund policies of the physical store from which you made your purchase. The contact details and location of the store can be found on the DoRetail-24/7 app and website.

  2. Retaining Receipts and Proof of Purchase: To be eligible for a refund, it is important to retain all receipts and proof of purchase related to your order. These documents serve as evidence of your transaction and enable the store to process your refund accurately.

  3. Original Packaging and Condition: When requesting a refund, please ensure that the product is returned in its original packaging and in the same condition as when you received it. This includes any accessories, tags, labels, or additional items that were part of the original purchase.

  4. Store Return Policies: Familiarize yourself with the return policies of the physical store from which you made your purchase. Each store may have different guidelines regarding eligible items for return, the timeframe for returns, and any associated fees or restocking charges.

  5. Contacting the Store: If you wish to request a refund, it is recommended to first contact the physical store directly using the contact details provided on the DoRetail-24/7 app or website. Inquire about their specific return and refund procedures and follow their instructions for initiating the refund process.

  6. DoRetail-24/7 Assistance: While DoRetail-24/7 serves as a bridge platform, we are available to provide general assistance and guidance regarding the refund process. If you encounter any difficulties or have concerns, please inform DoRetail-24/7 through our customer support channels. We will do our best to assist you within the scope of our capabilities.

  7. Dispute Resolution: In the event of any disputes or issues with the refund process, please inform DoRetail-24/7 of the situation. We will act as an intermediary and communicate with the store on your behalf to help resolve the dispute, ensuring a fair and satisfactory resolution for all parties involved.

  8. Modification of Refund Policy: DoRetail-24/7 reserves the right to modify or update this refund policy at any time. Any changes will be communicated to you through our app or website or other appropriate means. Your continued use of our services after such modifications will constitute your acceptance of the revised refund policy.

We hope this refund policy provides you with a clear understanding of the processes involved. Remember to review the specific return and refund policies of the physical store, retain receipts and proof of purchase, and contact the store directly for any refund-related inquiries. In the case of disputes, please inform DoRetail-24/7 so that we can assist you in finding a resolution. If you have any further questions or require assistance, please don't hesitate to reach out to us.