Cancellation policy
DoRetail-24/7 Cancellation Policy
At DoRetail-24/7, we strive to provide our customers with the best possible shopping experience. To ensure transparency and clarity, please review our cancellation policy below:
Cancellation Period
- 24-Hour Cancellation Window: Customers are allowed to cancel their orders within 24 hours of placing them. This allows us to manage and process orders efficiently before sourcing items from our providers.
How to Cancel an Order
- Contact Us: To cancel an order, please contact our customer service team via email at [Customer Service Email] or WhatsApp at [Customer Service Number] within 24 hours of placing your order. Be sure to provide your order number and reason for cancellation.
Post-24-Hour Cancellation
- Difficulties in Sourcing Returns: Once the 24-hour cancellation window has passed and the items have been sourced from our providers, it becomes challenging to cancel the order and send the items back to the vendors.
- Refer to Our Return and Refund Policies: If you miss the 24-hour cancellation window, please refer to our Return and Refund Policies for information on how to proceed. We strive to accommodate exchanges and issue store refunds where possible, but due to the nature of our vendor agreements, direct refunds may not be available.
Important Notes
- Processing Time: Please note that our order processing time is 24-72 hours before items are shipped out. Prompt cancellation within the 24-hour window helps us manage orders more efficiently.
- Non-Cancellable Items: Certain items, once ordered, may not be cancellable due to specific vendor policies. Please refer to the product details and our return and refund policies for more information.
By understanding and adhering to this cancellation policy, you help us provide a seamless and efficient service. Thank you for shopping with DoRetail-24/7.
For any questions or further assistance, please contact our customer service team.
