Privacy Policy

Privacy Policy

PLEASE READ OUR PRIVACY POLICY

 

Last updated October 31, 2023

 

This privacy notice for DoRetail-24/7 ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

  • Download and use our mobile application (DoRetail-24/7), our Facebook application (DoRetail-24/7), or any other application of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@doretail247.com.

This policy explains how the DoRetail-24/7 website and related applications (the “Site”, “we” or “us”) collect, use, share, and protect the personal information that we collect through this site or different channels. DoRetail-24/7 has established the site to link up the users who need food or grocery items to be shipped or delivered by the riders from the affiliated restaurants or shops to the desired location. This policy also applies to any mobile applications that we develop for use with our services on the Site, and references to this “Site”, “we” or “us” is intended to also include these mobile applications. Please read below to learn more about our information policies. By using this Site, you agree to these policies.

How the Information is collected

Information provided by a web browser

You have to provide us with personal information like your name, contact no, mailing address, and email ID, our app will also fetch your location information in order to give you the best service. Like many other websites, we may record information that your web browser routinely shares, such as your browser type, browser language, software, and hardware attributes, the date and time of your visit, the web page from which you came, your Internet Protocol address and the geographic location associated with that address, the pages on this Site that you visit and the time you spent on those pages. This will generally be anonymous data that we collect on an aggregate basis.

Personal Information that you provide

If you want to use our service, you must create an account on our Site. To establish your account, we will ask for personally identifiable information that can be used to contact or identify you, which may include your name, phone number, and e-mail address. We may also collect demographic information about you, such as your zip code, and allow you to submit additional information that will be part of your profile. Other than basic information that we need to establish your account, it will be up to you to decide how much information to share as part of your profile. We encourage you to think carefully about the information that you share and we recommend that you guard your identity and your sensitive information. Of course, you can review and revise your profile at any time.

Payment Information

To make the payment online for availing our services, you have to provide the bank account, mobile financial service (MFS), debit card, and credit card information to the DoRetail-24/7 platform.

How the Information is collected

Session and Persistent Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. As is commonly done on websites, we may use cookies and similar technology to keep track of our users and the services they have elected. We use both “session” and “persistent” cookies. Session cookies are deleted after you leave our website and when you close your browser. We use data collected with session cookies to enable certain features on our Site, to help us understand how users interact with our Site, and to monitor at an aggregate level Site usage and web traffic routing. We may allow business partners who provide services to our Site to place cookies on your computer that assist us in analyzing usage data. We do not allow these business partners to collect your personal information from our website except as may be necessary for the services that they provide.

Web Beacons

We may also use web beacons or similar technology to help us track the effectiveness of our communications.

Advertising Cookies

We may use third parties, such as Google, to serve ads about our website over the internet. These third parties may use cookies to identify ads that may be relevant to your interest (for example, based on your recent visit to our website), to limit the number of times that you see an ad, and to measure the effectiveness of the ads.

Google Analytics

We may also use Google Analytics or a similar service to gather statistical information about the visitors to this Site and how they use the Site. This, also, is done on an anonymous basis. We will not try to associate anonymous data with your personally identifiable data.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

 

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. 

 

Do we process any sensitive personal information? We do not process sensitive personal information.

 

Do we receive any information from third parties? We do not receive any information from third parties.

 

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

 

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

 

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://za.doretail247.com/terms-and-conditions, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

 

Information Collection and Use:

We collect certain personal information, such as your name, email address, and shipping/delivery address, when you create an account or make a purchase on our platform. This information is necessary to process your orders and provide you with a seamless shopping experience. We may also collect non-personal information, such as browser type and IP address, for analytical purposes and to improve our services.

Information Sharing and Security:

We may share your personal information with trusted third-party service providers, such as payment processors and delivery partners, to fulfill your orders and provide necessary services. We do not sell or rent your personal information to third parties for marketing purposes. We take reasonable measures to safeguard your information and maintain the security of our platform. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. These technologies allow us to remember your preferences, analyze trends, and track usage patterns on our website. You can choose to disable cookies through your browser settings, but please note that this may limit certain functionalities of our platform.

 

Third-Party Links:

Our platform may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those websites or services before providing any personal information.

 

Changes to the Privacy Policy:

We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any significant changes through email or by posting a prominent notice on our website. Your continued use of our platform after any modifications to the Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by the updated policy.

 

Contact Us:

If you have any questions or concerns regarding this Privacy Policy or the privacy practices of DoRetail-24/7, please contact us at support@doretail247.com. We are committed to addressing your inquiries and resolving any issues in a timely manner

 

Terms and Conditions

Please read these Terms and Conditions carefully before using the DoRetail-24/7 website, mobile applications and services. By accessing or using our platforms, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

 

Account Registration:

To access certain features and services, you may be required to create an account on DoRetail-24/7. You are responsible for maintaining the confidentiality of your account credentials and ensuring the accuracy of the information provided. You agree to notify us immediately of any unauthorized use of your account.

 

Intellectual Property:

All content and materials available on DoRetail-24/7, including but not limited to logos, trademarks, text, images, and software, are the intellectual property of DoRetail-24/7 or its licensors. You may not use, reproduce, modify, or distribute any content from our platform without prior written permission.

 

Prohibited Activities:

When using DoRetail-24/7, you agree not to engage in any activity that violates applicable laws, infringes upon the rights of others, or disrupts the functionality of our platform. This includes but is not limited to, unauthorized access, distribution of malware, and harassment of other users.

 

Product Information and Pricing:

We strive to provide accurate product descriptions and pricing information on our platform. However, we do not warrant the accuracy or completeness of such information. We reserve the right to modify or update product information, pricing, and availability without prior notice.

 

Limitation of Liability:

DoRetail-24/7 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our platform. We do not guarantee the availability, reliability, or accuracy of our services, and you acknowledge that your use is at your own risk.

 

 

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

4. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

5. HOW LONG DO WE KEEP YOUR INFORMATION?

6. DO WE COLLECT INFORMATION FROM MINORS?

7. WHAT ARE YOUR PRIVACY RIGHTS?

8. CONTROLS FOR DO-NOT-TRACK FEATURES

9. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

10. DO WE MAKE UPDATES TO THIS NOTICE?

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

 

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services when you participate in activities on the Services, or otherwise when you contact us.

 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • usernames
  • passwords
  • debit/credit card numbers
  • billing addresses
  •  

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Flutterwave, PayStack, PayFast, and PayPal. You may find their privacy notice link(s) here: https://flutterwave.com/za/privacy-policy, https://paystack.com/za/terms, https://payfast.io/privacy-policy and https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

 

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media accounts. If you choose to register in this way, we will collect the information described in the section called 'HOW DO WE HANDLE YOUR SOCIAL LOGINS?' below.

 

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

  • Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's Bluetooth, camera, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

 

Information is collected when you use our Facebook application(s). We by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

 

2. HOW DO WE PROCESS YOUR INFORMATION?

 

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate the delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

 

  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

 

 

 

  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

 

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

 

In Short: We may share information in specific situations described in this section and/or with the following third parties. 

 

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
  • Offer Wall. Our application(s) may display a third-party hosted 'offer wall'. Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will be brought to an external website belonging to other persons and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.

 

4. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

 

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

 

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. If you log in using Facebook, we may also request access to other permissions related to your account, such as your friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.

 

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

 

5. HOW LONG DO WE KEEP YOUR INFORMATION?

 

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

6. DO WE COLLECT INFORMATION FROM MINORS?

 

In Short: We do not knowingly collect data from or market to children under 18 years of age.

 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at support@doretail247.com.

 

7. WHAT ARE YOUR PRIVACY RIGHTS?

 

In Short:  You may review, change, or terminate your account at any time.

 

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

Account Information

 

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. 

 

If you have questions or comments about your privacy rights, you may email us at support@doretail247.com.

 

8. CONTROLS FOR DO-NOT-TRACK FEATURES

 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

 

9. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

 

In Short: You may have additional rights based on the country you reside in.

 

Republic of South Africa

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?'

Governing Law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of The Republic Of South Africa. Any disputes arising out of or relating to these terms shall be resolved in the courts of The Republic Of South Africa.

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

 

The Information Regulator (South Africa)

General enquiries: enquiries@inforegulator.org.za

Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

 

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

 

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@doretail247.com or contact us by post at:

DoRetail-24/7

Pretoria, Gauteng 0007

South Africa

 

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit https://za.doretail247.com/terms-and-conditions.

Please note that these Terms and Conditions are subject to change without prior notice. We encourage you to review this page regularly to stay updated on any modifications. If you have any questions or concerns regarding these terms, please contact us at support@doretail247.com