Return policy

DoRetail-24/7 Refund Policy

• No Return Policy from Vendors: All the items we sell are sourced directly from vendors in Johannesburg CBD and surrounding areas, who generally have a no return policy. Some vendors also do not accept exchanges.
• Our Solution for You: To better serve our clients, we offer easy exchanges and store refunds. This means you can receive a refund in the form of a store credit coupon equivalent to the value of the purchased item.
• Facilitating Exchanges and Store Refunds: Please contact DoRetail-24/7 to facilitate exchanges or store refunds. While direct refunds are nearly impossible with our vendors, we strive to ensure your satisfaction by providing flexible solutions.

At DoRetail-24/7, we understand the importance of customer satisfaction and do our utmost to meet your needs within the constraints of our vendor policies. Thank you for your understanding and support.